How long before referrals and credits show up in the liveview?

How long does it take after a person shares before the credit appears on their user name in the analytics section as well as the credits section of the liveview?

I have these rules:

Referring users get 1 2017SumSweep credits every time users they’ve referred trigger the event Share Completed

Referring users get 5 2017SumSweep credits the first time users they’ve referred trigger the event install

Referred acting users get 5 2017SumSweep credits the first time they trigger the event install

So I hope this means that each time a person shares our app they get 1 credit.  If a different person installs it from that share both of them get 5 credit.

I have a user who said they shared it but they don’t show up in the influencers page nor does their share show up in the events or credits sections and nothing shows up in events.

I shared this on my own phone and I have an entry and I’m wondering if it takes a day or two for the credits and such to show up.

Liquor Flip — Product Manager
Commented on July 27, 2017.

Do branch support staff look at the community forums?

Liquor Flip — Product Manager
Commented on July 28, 2017.

Hey. Thanks for the note here. Yes, we do but somehow this one slipped through the cracks. Please accept my apologies on the delay here. Can you please create a ticket for our integrations team here with your account details. This is the fastest channel to get technical queries resolved. Again, sorry about the delay.

Developer
1 Answer(s)
Answered on July 11, 2017.

Hello jaydel, Im experiencing same issue, noticed delay lasting 4-8 hours between updating data in analytics data and actual credit conversion, is there any way to speedup process?

Software Hut — Developer
Commented on July 28, 2017.

Can you please create a ticket for our integrations team here with your account details? This is the fastest channel for resolving technical issues. Apologies for the delay here.

Developer