does not redirect to app always redirect to Play store Android

Asked on May 3, 2017 in Technical.

We have setup out accounts so that our URL can deep link into the application when the user has the app installed, or redirect to the  play store if the app is not present into the user’s device.

but its work fine in,whatsapp,line etc. but it don’t work in Facebook shared  link.

Magespider infoweb — Developer
2 Answer(s)
Answered on May 7, 2017.

Hi – thanks for posting the question.

Are you seeing this behaviour on Android or on iOS? On Android, a Branch link should open the app if it is installed. If you are not seeing this expected behaviour, please create a ticket for our integrations team here.

On iOS, the native Facebook app does not support Universal Links yet. You can use Branch deepviews to show a preview web page to the user inside Facebook’s native web view. The web view supports Universal Links and the app can be opened if it is installed. If you face problems in implementing this, please reach out to our integrations team.

Answered on May 19, 2017.

I face the same problem here on android. Any solution yet?

Joyapeak — Developer
Commented on May 21, 2017.

Can you please create a ticket for our integrations team here with details of the issue that you are facing?